If you have any questions or concerns about our communication services, please contact the IT Help Desk at 214-768-HELP or help@smu.edu.
Communications are a vital part of the University's operations. We support several tools and services to assist, from campus phones to video conferencing.
Click below to review some of the options.
Campus phones are provided in all buildings, offices, residence halls, and fraternities. Each is assigned a unique 51²è¹Ý phone number in addition to voicemail. The phone lines are digital rather than analog. Therefore, special wiring must be requested for fax machines.
To request a new phone extension, voicemail setup, or for telephone maintenance, please contact the .
For the latest information and training on using campus phones, please visit smu.edu/phone.
At this time, only a few select devices are provided by and paid for by the University. For more information, please see Cellular Service Justification Process.
If your mobile device retrieves your 51²è¹Ý email, we require all faculty, staff, and students to configure a PIN on their phones. Without a PIN, anyone could access the email account and all items contained within. This functionality is offered on all phones, although the configuration instructions vary. This policy is enforced for all faculty and staff phones with the Exchange Active Sync Policy to protect University information.
One of the features of Webmail is the ability to control your mobile device from the email server. If your device is lost or stolen, you can simply sign in to your Webmail account and choose to erase the device, protecting sensitive University information. For more information on how to remote wipe your device or reset your PIN, please see the Exchange Active Sync Policy info page.
Faculty and staff may request an audio conference ID with appropriate authorization from their supervisor. The audio conference bridge allows you to join up to 96 participants in a conference call. All charges are billed directly to the department on a per-minute basis. To request a Conference ID, please contact the IT Help Desk.
There are several available options for video conferencing services. These include the following:
Don't hesitate to contact the IT Help Desk if you need assistance securing a location for a video conference appointment. The IT conference room is equipped with a Polycom device, an HD Camera, Skype, OWL, and other audio/video conferencing tools. We will be happy to arrange an appointment in the conference room if needed.
Analog phone lines may be installed and configured by request to support fax machines for faculty and staff. OIT provides support for the phone lines and general setup of the fax machines.
To request the configuration and installation of a fax machine, please contact the IT Help Desk.
If you have any questions or concerns about our communication services, please contact the IT Help Desk at 214-768-HELP or help@smu.edu.
51²è¹Ý's singular approach to integrating rigorous learning with hands-on experience will prepare you to achieve your educational goals and expand your world in ways you never imagined. Ours is a community of people forging their own paths. We'd like to help you shape yours.
Plan your visit